Policies & Procedures
Ash Cave Day Spa appreciates that you chose our facility for your massage and spa services. It is our absolute intention to provide top notch and personal care. In order to do that, the time that you schedule is time set aside for only you. We’d like to communicate some guidelines and policies in order to provide you an optimum session.
Please arrive 10-15 minutes ahead of your scheduled appointment. This allows the therapists time to ask specific questions about any health issues, or your specific body needs for that day. Giving yourself a little bit of extra time also allows your body and mind to start to transition from an active busy mode, into a more relaxing receiving mode, thereby enhancing your massage experience. From the business and therapists’ side, it gives us the full time to actually have our hands on your tissues, keeps our business on schedule, and respects the next client’s scheduled therapy time.
We understand that issues occur. It helps us a great deal if you call and let us know if you are running late. We will do our best to accommodate you.
Please note that if you arrive late, we will likely have to shorten your session by that amount of time. Full price will be charged for the actual scheduled time. In return, we will make sure we are on time, and if for some reason we are not, we will give you the time back or adjust the price of the session.
Ash Cave Day Spa asks that you respectfully give a 24 hour notice of cancellation. Please call 740-332-0004 to cancel. Recognizing that we do set aside the scheduled time just for you, have other clients to consider and have to maintain a smoothly running business, we do find it necessary to charge for appointments that are missed.
EFFECTIVE 10/15/18: For guests not staying with Getaway cabins we require payment in full at the time of your reservation. If you cancel within 24 hours or no show, YOU WILL BE CHARGED $40.00 PER PERSON FOR THE MISSED SESSION. Getaway Cabin guests who have canceled at the last minute or have failed to show up for a scheduled appointment will have their credit card on file charged the appropriate amount.
Winter Weather Policy:
The winter months are a beautiful time of the year here in the Hocking Hills. Winter in the Hills brings a unique set of challenges with it. The roads here are winding with lots of ups and downs. If there is a LEVEL 2 storm warning in place, we will not be going to cabins or working at the spa. If it's LEVEL 1 or less, we will make every effort to get to your cabin or the spa but understand, due to where some of these cabins are located (up steep, long, gravel drives, etc) we may not be able to get to you even if the main roads are clear. No one likes missing appointments more than us: we don't get paid....but safety must remain our first priority.